MedSenseiiHelp & Support
We’re here to help clinicians get the most out of MediEzView. Reach us any time and we’ll get back to you quickly.
Common questions
How do I reset my password?
Tap “Forgot password?” on the sign-in screen. We’ll email a reset link to your registered address.
Can I use MediEzView offline?
Yes. Once a model or video has been opened it’s cached, so it re-opens without a connection.
Is MediEzView a diagnostic device?
No. MediEzView is a consultation and education aid — clinical decisions remain the responsibility of the treating clinician.
How do I manage or delete my account?
Open Settings → Delete account in the app, or email help@medsenseii.app and we’ll verify your identity and process the deletion for you.
Reporting a problem
You can send feedback or a bug report — with screenshots — directly from Help & Support inside the app, or email us. Please don’t include patient-identifying information in reports.
See also our Privacy Policy.